Shipping policy
Effective Date: 17 March 2026
At Supasac, we aim to deliver your orders quickly and efficiently. Please review our shipping policy below.
Order Processing
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Orders are processed within 1–2 working days after confirmation
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Orders placed on weekends or public holidays will be processed on the next working day
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You will receive a confirmation once your order is successfully placed
Delivery Time
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Estimated delivery time: 3–7 working days
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Delivery timelines may vary depending on your location and service availability
Shipping Charges
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Shipping charges may vary based on delivery location and ongoing offers
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Any applicable shipping charges will be displayed at checkout
Order Tracking
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Once your order is shipped, you will receive tracking details via SMS/email
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You can track your order in real-time using the provided link
Delivery Delays
While we strive to deliver on time, delays may occur due to:
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Weather conditions
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Logistics or courier partner issues
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High order volumes or festive periods
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Remote or non-serviceable locations
Failed Delivery Attempts
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If delivery fails due to incorrect address, unavailability, or refusal to accept the order:
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The courier partner may attempt delivery again
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If unsuccessful, the order may be returned to us
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Cash on Delivery (COD)
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COD is available on eligible orders
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Customers are requested to be available at the time of delivery with the exact amount (if applicable)
Important Notes
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Supasac is not responsible for delays caused by courier partners or unforeseen circumstances
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Risk of loss and ownership of products pass to the customer upon delivery
Need Help?
For any shipping-related queries, please contact us:
+91 77300 44445
support@supasac.com